Build and Run - Important Update on Server Downtime – Incident details

All systems operational

Important Update on Server Downtime

Resolved
Operational
Started 11 months agoLasted about 1 month

Affected

Website

Major outage from 3:26 PM to 3:29 AM

App

Major outage from 3:26 PM to 3:29 AM

Updates
  • Resolved
    Resolved

    Server is back online

  • Investigating
    Investigating

    Dear Valued Customer,

    We hope this message finds you well. We want to provide you with an important update regarding our current situation.

    Our Build and Run (B&R) servers have been down for the past week due to an unexpected crash in our server located in France. We understand the inconvenience this has caused and are working diligently to resolve the issue as quickly as possible to restore full functionality to our websites.

    Please rest assured that you will not be charged for the duration the servers have been down. We are committed to providing you with the best service and deeply appreciate your patience and understanding during this time.

    If you have any questions or need further assistance, please do not hesitate to reach out to our support team.

    Warm regards,

    Build and Run Support Team
    support@brstore.us

    www.brstore.us
    +1 (469) 215-1582

    This is an automated message. Please do not reply.